We only offer returns on our textile products ordered from www.baumreute.com. You can get a full refund or exchange your item for another size. Shipping costs are paid by the customer. In the following cases, you should contact info@baumreute.com for verification before returning the goods to us. - If you receive a damaged or incorrect product. - If the warranty period has expired Please follow the steps below for refund/exchange: - Print the return form here: https://www.docdroid.net/hZcZyMq/blank-and-blank-return-form-pdf - Fill out the form with your order information found in your order confirmation email or delivery note. - Fill in the product information for each returned item. - Please use the following address for the return: BAUMREUTE Baumreute 102 70199 Stuttgart Germany All returned/exchanged goods must be in perfect, unworn and undamaged condition, including all tags and labels. We will process your request as soon as we receive your package. Please expect a refund within 14 working days of your return being processed. Please expect a replacement product within 14 working days of us processing your return.